Friendly staff reviews

What guests mention most: the warmth and care of Hesa's therapists and team.

2,322 five-star reviews mention friendly staff.

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Friendly staff2,322Deep relaxation1,843Balinese massage831Best in Bali754Cold plunge pool712Clean601Beautiful place520Balinese Bliss512Great value483Bubble massage425Body scrub425Steam room423Couples410Hydrotherapy338Tea & snacks320Hammam292Facial275Sauna259Hot pool254Friends & family214Korean Zen182Special occasion127Hammam Adventure103Foot massage78Boreh75Hot stone71Head & hair62Deep tissue62Korean scrub53
Nov 2026

Caring sweet staff and a novel experience!

Caring sweet staff and a novel experience! A wonderful overall treatment. I feel clean and refreshed and deeply relaxed. Scrub and bubble and hydrotherapy

Angela Standley
Hesa Downtown Ubud
Nov 2026

What a wonderful experience, the staff is the sweetest ever

What a wonderful experience, the staff is the sweetest ever, went over and above their call of duty. Would do it over and over again 10/10

Mpona Bereng
Hesa Downtown Ubud
Nov 2026

Best experience ever staff are so lovely and the premises was…

Best experience ever staff are so lovely and the premises was stunning I totally recommend this place

Kim Schleicher
Hesa Downtown Ubud
Nov 2026

Absolutely incredible experience from start to finish!

Absolutely incredible experience from start to finish! Everything was perfect and I honestly felt so well taken care of from the moment I arrived. The staff were amazing so warm, welcoming and attentive, making sure I was comfortable throughout the whole experience. I had the hammam adventure treatment and it was honestly one of the best spa experiences I've ever had. A special thank you to Yuli, my therapist, for making the experience so amazing. She was absolutely lovely and did such a wonderful job. If you're in Ubud this is definitely a must-try!

Katsiaryna Lisouskaya
Hesa Downtown Ubud
Full review →
Nov 2026

TOP SPA!

TOP SPA! Normally I don't write very long reviews, but I had to for this one. There are plenty of spas in Bali, but they aren't always equally good or always clean. But Hesa Spa is, in one word, amazing. As soon as you walk into the garden, you feel the tranquility. The spa is very clean and the staff are very professional in their work. We chose the Balinese Bliss treatment and feel reborn. From arrival to the end of the treatment, you are pampered. 10/10.

Co
Hesa Wellness Spa
Full review →
Nov 2026

Staff very kind and welcoming, great massage

Staff very kind and welcoming, great massage, experienced massage therapists. 10/10 would recommend

Liam Wilkinson
Hesa Downtown Ubud
Nov 2026

Phenomenal Experience!

Phenomenal Experience! If you're in Ubud I can't recommend highly enough! It's a tranquil space filled with light. All the staff were cousins polite and the fruit platter was a welcome treat at the end. Not sure about the cold plunge 😅😅 sad that I don't have time to come back for more before I go home. The best bit.... When I booked our group I mentioned a birthday girl and then they surprised all of us with cake, a rose for the birthday girl and sang her happy birthday. All round my favourite experience in Bali.

Lisa Venn
Hesa Downtown Ubud
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Nov 2026

Bubble massage was amazing

bubble massage was amazing. The facilities and all staff were wonderful. Highly recommended to everyone 👍

Tomoko Gregory
Hesa Downtown Ubud
Nov 2026

I've just had the most amazing experience at Hesa Wellness Spa

I've just had the most amazing experience at Hesa Wellness Spa. The facilities are beautiful, the staff are incredibly welcoming and hospitable, and the whole experience felt very special. I had a 1-hour aroma massage followed by a 30-minute face massage, and both were absolutely amazing. Highly recommend - genuinely a best-in-class experience from start to finish.

Alena S
Hesa Downtown Ubud
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Nov 2026

Wow what an awesome place

Wow what an awesome place. The facilities are beautiful, relaxing and the staff so lovely. We travelled from seminyak for the day and would definitely recommend

lisa kennedy
Hesa Downtown Ubud
Nov 2026

Fantastic relaxing experience, very welcoming team

Fantastic relaxing experience, very welcoming team, super clean facilities. The therapists were very experienced too. Highly recommend Hesa monkey forest.

Maylis Hoarau
Hesa Downtown Ubud
Nov 2026

This is our third time in Ubud

This is our third time in Ubud, and each time we've come to this spa. The services are exceptional and the staff is truly wonderful. We are two adults with our 8-year-old daughter, and they always give her special attention. Don't hesitate! A huge thank you to Dwi, who took excellent care of me.

Wendy LEMPASZAK (Le Comptoir de Mia)
Hesa Wellness Spa
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Nov 2026

Lovely Balinese massage, the atmosphere and facilities are…

Lovely Balinese massage, the atmosphere and facilities are lovely, good and pleasant treatment from the staff, the cold pool was a challenge, but we did it. The warmest recommendation from here.

Thomas Coquelle
Hesa Wellness Spa
Oct 2026

It was a truly wonderful spa

It was a truly wonderful spa. Not only were the therapists skilled, but all the staff were incredibly kind, allowing me to relax completely throughout my visit.

Takako K
Hesa Downtown Ubud
Oct 2026

It was the best massage and spa treatment of my life!

It was the best massage and spa treatment of my life! You can really tell that the therapist Desa does it with love and dedication.

Lukas Goldbach
Hesa Wellness Spa
Oct 2026

If you want an out of body experience and to feel like you have…

If you want an out of body experience and to feel like you have left the planet then come here. The packages were well worth it and will make you feel a million dollars. The staff were incredible

kathryn harris
Hesa Downtown Ubud
Oct 2026

Great experience with very friendly staff

Great experience with very friendly staff. Everyone was so kind and welcoming and I've never felt more relaxed! Would definitely recommend!

Jonathan Siveyer
Hesa Wellness Spa
Oct 2026

From the moment you arrive, you are completely taken care of!

From the moment you arrive, you are completely taken care of! First with some water and iced tea while the kind staff confirm your treatments. We got the Korean zen treatment and enjoyed every moment - first the hot plunge, cold plunge, and sauna, then a body scrub, followed by an avocado wrap, and then a bubble treatment which was incredibly relaxing. We ended with a Balinese massage that literally put me to sleep. After everything, you change in a designated area. At the end, the staff walks you to a nice, shaded, cool seating area to give you delicious, fresh dragon fruit and papaya and tea. They even surprised us with cake for our honeymoon. I haven't felt this relaxed in a while and would come back again!

Cathy D
Hesa Wellness Spa
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Oct 2026

Wow

Wow. This experience was exceptional. We had the 3 hr Hammam experience and it was such great value. It included steam room, cold plunge + facial + massage + more. I had Sri and I couldn’t be happier. The ladies made us feel very special. We will be back.

Talani T (Talons)
Hesa Downtown Ubud
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Oct 2026

Amazing

Amazing. Soon as I saw bubble bath option I was sold and it did not disappoint. Staff were all so welcoming and the facilities were very clean and a top standard. Such a calming morning to spend a few hours. Highly recommend

Sam Turner
Hesa Wellness Spa
Full review →
Oct 2026

The spa is magnificent, very clean, welcoming, and warm

The spa is magnificent, very clean, welcoming, and warm. I took the hammam 3 hours. And it's fantastic very complete very relaxing. Thanks to the whole team; I recommend this spa ❤️

Cindy Beauty & Nails
Hesa Downtown Ubud
Oct 2026

Such an amazing experience, probably the best spa treatment…

Such an amazing experience, probably the best spa treatment I’ve ever had and 3 hours long. Just wonderful and everyone was so welcoming.

Michael Curran Photography
Hesa Wellness Spa
Oct 2026

Amazing experience !

Amazing experience ! Staff are so nice and friendly ! Great service quality !

anagha subash
Hesa Wellness Spa
Oct 2026

Wonderful!

Wonderful! The staff care about their guests, the facilities are beautiful, the treatment we had was dreamy. We got the hammam full treatment, so you have access the the pools and steam beforehand, then the constant buckets of warm water, I could of stayed there all day, the bubble massage was something I've never experience before and was delightful, massage was great and greeted with fruit post treatment. We were both very blissed out afterwards. No complaints, would recommend :)

Tegan Narelle
Hesa Downtown Ubud
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Oct 2026

The wildest experience

The wildest experience.. 3 hours in heaven. The sweetest and incredibly skilled staff.

Birthe Duwe Andersen
Hesa Wellness Spa
Oct 2026

Hesa is an oasis in the middle of bustling Ubud

Hesa is an oasis in the middle of bustling Ubud. The treatment is very unique, and the steam and plunge pools are a nice experience too.

Megna Murali
Hesa Wellness Spa
Oct 2026

10/10 I would highly recommend

10/10 I would highly recommend. This place was amazing. The staff is super helpful and professional. I left feeling refreshed and rejuvenated.

DaShawn “ShawnieAvril” Anderson
Hesa Downtown Ubud
Oct 2026

Absolutely the Best Massage Experience Ever!

Absolutely the Best Massage Experience Ever! My wife and I visited Hesa Wellness in Ubud today for their 3-hour Korean Zen & Hammam Adventures, and it was truly an outstanding experience! The therapists were highly professional, skilled, and attentive, making sure we felt comfortable and relaxed throughout the entire treatment. The combination of treatments was incredible, helping us release tension, relax our muscles, and feel completely refreshed and rejuvenated. The atmosphere, attention to detail, and exceptional service exceeded our expectations. We both left feeling deeply relaxed and completely satisfied. Honestly, this was the best massage experience I have ever had! A huge thank you to the entire team for making our visit so memorable. Highly recommended to anyone visiting Ubud looking for a premium wellness experience. We will definitely be back! 🌿✨

chathura nilupul
Hesa Wellness Spa
Full review →
Oct 2026

Beautiful property

Beautiful property. Perfect massage, exactly what I asked for. Very attentive staff everywhere and lovely to be able to have a shower afterwards.

Natalie Grech
Hesa Wellness Spa
Oct 2026

A truly relaxing experience

A truly relaxing experience. The welcome was very friendly, and throughout the massages, we received various thoughtful touches that made the experience incredibly pleasant. Highly recommended.

Paul Beaumont
Hesa Wellness Spa
Oct 2026

It was pure bliss

It was pure bliss. My therapist was very skilled. Time flew. I feel very relaxed and beautiful.

Cornelia G.
Hesa Downtown Ubud
Oct 2026

The treatment was wonderful

The treatment was wonderful. We felt very comfortable and especially enjoyed the massage. The therapists were very friendly and truly skilled. Thank you for the lovely experience.

Kathrin Von Ameln
Hesa Wellness Spa
Oct 2026

⭐⭐⭐⭐⭐ The best massage of my life!

⭐⭐⭐⭐⭐ The best massage of my life! ❤️ I've had many massages, but the one at Hesa ​​Spa was by far the best! 🥰 From the first minute to the last, it was pure relaxation and bliss. Every touch was perfect; the massage was incredibly soothing and professional. You can immediately tell that they work with a lot of experience, passion, and attention to detail. The atmosphere was beautiful, and the staff was incredibly friendly and welcoming. I felt completely at ease and was able to switch off completely. 90 minutes of pure pampering that I would love to repeat immediately! ❤️ For me, an absolute highlight in Bali and a definite recommendation! If I could, I would give more than 5 stars! ⭐⭐⭐⭐⭐🌺

Stefanie Schroth
Hesa Wellness Spa
Full review →
Oct 2026

Amazing experience!

Amazing experience! I received the 3-hour Hammam spa package, and it was absolutely incredible! From the moment I entered the spa, the atmosphere was even better than I expected. All the staff were incredibly friendly and welcoming. My therapist, Luhmas, was so lovely, thoughtful, and professional. The time literally flew by! With every touch, I could feel my stress melting away. I especially want to highlight the bubble bath, which felt absolutely amazing! I wish I had a blanket that felt like that so I could sleep like a baby and never experience insomnia again! 😂 I even kept drifting in and out of sleep during the session because I was so relaxed. After the treatment, my skin looked fresh and glowing, and I felt completely refreshed both physically and mentally. I highly recommend this experience to anyone looking to relax, relieve stress, and refresh their mind and body. I will definitely be coming back! ❤️

Hyeonah Kim
Hesa Wellness Spa
Full review →
Oct 2026

Beautiful scrub treatment followed by Bali massage was fantastic

Beautiful scrub treatment followed by Bali massage was fantastic. Beautiful staff wa very attentive and helpful !!

Shelley Gosling
Hesa Wellness Spa
Oct 2026

Great experience

Great experience. Very cordial and sweet staff. Entire session was very relaxing and totally worth it

Atharv Dixit
Hesa Downtown Ubud
Oct 2026

Beautiful hidden secret

Beautiful hidden secret. Thoroughly enjoyed every minute from the welcome, to the refreshing pools and delightful massage. Staff are lovely, will come again

Sarah Meich
Hesa Wellness Spa
Oct 2026

Such an amazing spa experience!

Such an amazing spa experience! The staff were incredibly welcoming, and the hot and cold baths were wonderful! The Korean Treatment was definitely the highlight. The two ladies who treated us were amazing, with such soft and gentle hands! My partner was so relaxed that he even fell asleep! 🥰 We loved every minute and would definitely recommend this place!

lili kay
Hesa Downtown Ubud
Full review →
Oct 2026

It was an absolute amazing experience that I would 100% come…

It was an absolute amazing experience that I would 100% come again. My masseuse was so kind and thorough! Can’t recommend enough

Cecily Nicole
Hesa Wellness Spa
Oct 2026

Balinees massage and buble massage was very nice this spa…

Balinees massage and buble massage was very nice this spa really good and the therapist Lily she is the best in ubed

Sami Almalki
Hesa Downtown Ubud
Oct 2026

Highly Recommended – Wonderful Spa Experience!

Highly Recommended – Wonderful Spa Experience! From the reservation process to the consultation upon arrival, the staff were incredibly kind, welcoming, and attentive. My therapist, Mahayanti, was absolutely wonderful. Her massage was professional, skillful, and incredibly attentive to every detail. I truly enjoyed the entire treatment. The spa itself was spotless, spacious, and very well maintained. There are hot and cold plunge pools that guests can enjoy while wearing swimsuits, as the facilities are shared by men and women. The spa also provides well-equipped shower facilities and a powder room where you can remove your makeup and dry your hair comfortably. I also loved the little touches, such as the refreshing herbal tea before the treatment and the fresh fruit and warm tea served afterward. Overall, it was a relaxing and delightful experience from beginning to end. Highly recommended!

Grace Lim
Hesa Downtown Ubud
Full review →
Oct 2026

Particularly beautiful location right in the city center, clean

Particularly beautiful location right in the city center, clean, luxurious, friendly staff, and the massages are top-notch!

Natasja Antonis
Hesa Wellness Spa
Oct 2026

We Celebrated our 25th Anniversary with a 3hr package

We Celebrated our 25th Anniversary with a 3hr package. They were very helpful in answering questions and booking , the atmosphere was very welcoming and tranquil. Our treatment plus facilities usage package was amazing, The staff were very friendly and did a fantastic job. They even surprised us with a kind gesture with a rose / cake. We will definitely have it on our itinerary when we return to Ubud. Thank you team Hesa

Hooked on Harpers
Hesa Wellness Spa
Full review →
Oct 2026

We had the Balinese Bliss package and it was AMAZING

We had the Balinese Bliss package and it was AMAZING. The staff were all very kind. The facilities were clean. It was an excellent experience.

Melinda McGuire
Hesa Downtown Ubud
Oct 2026

Absolute bliss!

Absolute bliss! I’ve been here a few times now and it’s amazing every time. Fantastic therapists - the treatments - the grounds - all of it. Highly recommend.

Therese Clifford
Hesa Downtown Ubud
Oct 2026

Hesa Spa is one of the best kept secrets in Ubud

Hesa Spa is one of the best kept secrets in Ubud. The staff is professional and the grounds are immaculate. You are greeted with a cold drink and a choice if treatments and oils. There is a sauna, showers and hot and cold plunge pools. To leave feeling your best be sure to include the Korean bubble wash. You will not be disappointed by choosing to use the HESA SPA. Everyone that I have referred this spa too, loves it!!!

Kim Dave
Hesa Wellness Spa
Full review →
Oct 2026

Amazing staff and services!!

Amazing staff and services!! thank you

Amelie Kemper
Hesa Wellness Spa
Oct 2026

Amazing experience from start to finish

Amazing experience from start to finish. Staff extremely friendly and professional. Feeling very zen after the pools and Korean package. Highly recommend

Danielle
Hesa Downtown Ubud
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Hesa Wellness Spa · Ubud

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